PURCHASE POLICIES
SHIPPING AND DELIVERIES
Shipping times:
Please note that each garment is made especially for you. Therefore, the estimated delivery time includes both the manufacturing process and shipping:
Production time: up to 3 to 4 business days.
Standard Shipping: 6 to 7 business days.
In total, the estimated time from purchase to delivery can range from 6 to 14 business days , depending on your location.
Tracking your order:
Once your order has been shipped, you will receive an email with the tracking number to track your package.
Additional information: If your order is lost or arrives damaged, please contact us immediately at holajocana@hotmail.com to resolve the issue.
CHANGES!
At JOCANA , each garment is made especially for you, according to your measurements, tastes, and details. Therefore, we do not carry inventory or mass produce , which allows us to guarantee a unique and exclusive design with each order.
Once the purchase is confirmed, we immediately begin making your garment. For this reason, we do not issue refunds or cancel orders.
✨ However, we understand that adjustments or special needs may arise, so we do offer exchanges for size or fit , as long as we are notified within 5 business days of receiving your order.
We only ask that the garment be in perfect condition, with no signs of use or alterations.
Our team is always available to help you find the best possible solution, because the most important thing is that you feel happy with your design.
You can write to us at holajocana@hotmail.com and we'll be happy to help.
WARRANTY AND QUALITY
At JOCANA , each garment is made with quality materials and careful manufacturing techniques. Our commitment is to ensure you receive a beautiful, well-made design.
That's why we offer a 30-day warranty from the date of delivery, which covers only manufacturing defects , such as sewing flaws or structural imperfections in the garment.
This warranty does not cover:
Damage due to misuse or improper washing.
Normal wear and tear.
Changes in the customer's body that affect the fit of the garment.
Fabric previously chosen by the client and accepted in the manufacturing process.
If you identify an issue within this period, please contact us at holajocana@hotmail.com with photos of the problem, and we'll be happy to review your case and make any necessary adjustments.
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HOW DO WE USE YOUR INFORMATION?
When you make a purchase in our store, as part of the sales process, we collect some personal data that you provide to us, such as your name, address, and email address.
Regarding emails (when applicable), with your permission, we may send you information about our products, news, and important store-related updates.
CONSENT
When you provide us with your personal information to complete a purchase, verify a payment, place an order, arrange for a delivery, or manage an exchange, we understand that you are authorizing us to collect and use that information exclusively for that specific purpose.
How can you withdraw your consent?
If after you have opted in you change your mind, you have the right to withdraw your consent so that we can no longer contact you or stop using and retaining your personal information. You can do so at any time by contacting us.
DIVULGATION
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
USE OF EXTERNAL SUPPLIERS
In general, the third-party services we use collect, use, and share your information only as necessary to provide their services.
However, some providers—such as payment gateways and transaction processors—have their own privacy policies regarding the use of the data we provide to complete your purchases.
SHOPIFY PLATFORM
Our store is powered by Shopify Inc., which provides us with the e-commerce platform necessary to bring our products and services to you.
Your information is stored through Shopify's data system, including its databases and the general application. All your data is protected on secure servers behind firewalls.
Payments
If you choose to pay through a direct gateway, Shopify securely processes and stores your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
Transaction data is retained only as long as necessary to complete the purchase. Once completed, the information is automatically deleted.
All direct payment gateways we use comply with PCI-DSS regulations, as managed by the PCI Security Standards Council, which includes brands such as Visa, MasterCard, American Express, and Discover. This ensures that your card details are handled securely by both our store and our providers.
For more information, please refer to Shopify's Terms of Service or Privacy Policy .